Finding a dissertation area is a very strategic decision. Content moderation will be a great research area in the coming years. I can see many open questions in this paper. Many of those questions are Ph.D. dissertations waiting to happen.
This is an excellent overview of content moderation concepts. As a high-level design guideline, this paper by Ruckenstein and Turunen is one of the best. For AI and NLP-driven system designers, it is a very telling document that reveals enormous challenges in defining and implementing automated content moderation. For example, the concept of the logic of care is an excellent term for tackling all kinds of “mess” and “disorder” in the platforms, not merely focusing on illegal or improper messages. Care is an ongoing process to maintain and improve the overall platform culture.
Ruckenstein, M., & Turunen, L. L. M. (2020). Re-humanizing the platform: Content moderators and the logic of care. New Media & Society, 22(6), 1026–1042. https://doi.org/10.1177/1461444819875990
https://journals.sagepub.com/doi/10.1177/1461444819875990
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