Conversational interfaces, chatbots, question answering
systems
Chatbots have evolved tremendously from the Eliza years.
Since then, there were probably a couple of “AI winters.” Today, the implementation of chatbots or a
conversational customer support system involves several challenging tasks:
Discourse knowledge: disambiguation, ellipsis handling, task
representation, knowledge representation, implicit knowledge, concept
relationship interference, detecting a shift in focus
Response determination: Interaction with the deductive
reasoning outcomes, template phrase matching, or generations
Semantic knowledge: higher-order representation of
structures, semantic composition, and quantification
Often, these particular topics have been researched in depth
by the NLP community. It is always beneficial to look into leading conferences
for answers.
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